F.A.Q.s
Candleberry® Frequently Asked Questions
Find answers to common questions about Candleberry candles, wax melts, shipping, returns, candle care, burn times, fragrance strength, wholesale opportunities, fundraising, and where to buy Candleberry products.
Candleberry is known for highly fragrant candles, long burn times, and memorable scents made for people who love a strong home fragrance experience.
About Candleberry
What is Candleberry?
Candleberry is a candle and home fragrance company known for strong, long-lasting fragrances and richly scented candles. Candleberry products include jar candles, travel tins, wax melts, seasonal scents, gift items, fundraising options, and wholesale opportunities.
Where is Candleberry located?
Candleberry is based in Frankfort, Kentucky. Orders placed through candleberry.com ship from our Kentucky facility.
Are Candleberry candles made in the USA?
Candleberry candles are made by Candleberry in Frankfort, Kentucky. When you buy directly from candleberry.com, your order ships from our Kentucky facility.
What makes Candleberry candles different?
Candleberry candles are known for bold fragrance, long burn times, and memorable scents inspired by comfort, home, food, seasons, and everyday moments. Many customers choose Candleberry for candles that fill a room with a noticeable fragrance.
Are Candleberry candles strongly scented?
Yes. Candleberry candles are designed to deliver a strong fragrance experience. Scent strength can vary by fragrance, candle size, room size, airflow, and burn habits, but Candleberry is known for candles with a noticeable scent throw.
What does “scent throw” mean?
Scent throw describes how well a candle’s fragrance fills a space. “Cold throw” is how a candle smells before it is lit, while “hot throw” is how the candle smells while burning.
Product Questions
What types of products does Candleberry sell?
Candleberry sells candles, wax melts, seasonal fragrances, giftable home fragrance products, and select specialty items. Popular Candleberry products include Large Jar Candles, Small Jar Candles, Travel Tin Candles, 3-Wick Candy Jar Candles, 4-Wick Cookie Jar Candles, Simmering Cake Tarts Wax Melts, Scented Room Sprays, and Fresh CarGo® Car Scents.
What is the best Candleberry candle for everyday use?
The Large Jar Candle is a popular everyday Candleberry option for its strong fragrance and an approximate burn time of 135–155 hours. It is a good choice for customers who want a long-lasting candle for everyday use at home.
What is the longest-lasting Candleberry candle?
The 4-Wick Cookie Jar Candle is Candleberry’s longest-lasting candle option, with an approximate burn time of 400–800 hours. It is ideal for customers who want an oversized, long-burning candle with a strong fragrance presence.
What is the best Candleberry candle for a gift?
Large Jar Candles, Travel Tin Candles, and seasonal Candleberry fragrances are popular gift choices. Large Jar Candles are great for candle lovers, Travel Tin Candles are easy to package and ship, and seasonal scents make thoughtful holiday or hostess gifts.
What is the best Candleberry product for trying a new fragrance?
Travel Tin Candles and Simmering Cake Tarts are good options for trying Candleberry's new fragrances. They let you experience a scent before choosing a larger candle size.
What is the difference between Candleberry candles and Candleberry wax melts?
Candleberry candles use a wick and flame to release fragrance as the wax melts. Candleberry Simmering Cake Tarts are wax melts for a wax warmer, offering a flameless way to enjoy Candleberry fragrances.
What are Candleberry Simmering Cake Tarts?
Candleberry Simmering Cake Tarts are scented wax melts designed for use in wax warmers. They come in an 8-slice cake, so you can break off one or two slices depending on how much fragrance you want.
Are Candleberry candles edible?
No. Candleberry candles and wax melts are not edible. They may smell like desserts, drinks, fruit, spices, or comfort foods, but they are meant only for fragrance and should never be eaten.
Are Candleberry candles vegan?
Yes. Candleberry candles are vegan.
Are Candleberry products tested on animals?
No. Candleberry does not test products on animals.
Do Candleberry candle wicks contain lead?
No. Candleberry candle wicks are lead-free.
Are Candleberry candles hazardous?
No. Candleberry products are non-hazardous when used as directed. Always follow candle safety instructions and never leave a burning candle unattended.
What are Candleberry candles made of?
Candleberry candles are made with carefully tested ingredients and fragrance blends designed for a strong, long-lasting scent experience. Our exact formula is proprietary, but each candle is developed for quality, consistency, and fragrance performance.
Candle Sizes & Burn Times
How long do Candleberry candles burn?
Candleberry burn times vary by product size. Approximate burn times are:
|
Candleberry product |
Approximate burn time |
|
20–30 hours |
|
|
50–60 hours |
|
|
135–155 hours |
|
|
160–215 hours |
|
|
400–800 hours |
Burn time can vary based on wick care, room conditions, airflow, and how long the candle is burned each time.
Which Candleberry candle size should I choose?
Choose a Travel Tin for a smaller candle or a giftable size. Choose a Small Jar for a compact everyday candle. Choose a Large Jar for a long-lasting candle with a strong fragrance. Choose a 3-Wick Candy Jar or 4-Wick Cookie Jar if you want a larger candle with a bigger fragrance presence.
How long does a Candleberry Large Jar Candle burn?
A Candleberry Large Jar Candle burns for approximately 135–155 hours when used as directed. For best results, trim the wick before each burn and allow the wax to melt evenly across the surface.
How long does a Candleberry Small Jar Candle burn?
A Candleberry Small Jar Candle burns for approximately 50–60 hours when used as directed.
How long does a Candleberry Travel Tin Candle burn?
A Candleberry Travel Tin Candle burns for approximately 20–30 hours when used as directed.
How long does a Candleberry 3-Wick Candy Jar Candle burn?
A Candleberry 3-Wick Candy Jar Candle burns for approximately 160–215 hours when used as directed.
How long does a Candleberry 4-Wick Cookie Jar Candle burn?
A Candleberry 4-Wick Cookie Jar Candle burns for approximately 400–800 hours when used as directed. It is Candleberry’s longest-burning candle option.
Fragrance Questions
What are Candleberry’s most popular candle scents?
Candleberry is known for memorable fragrances such as Hot Maple Toddy® and other rich, comforting scents. Popular fragrances may change by season, so check Candleberry's best sellers and seasonal collections for current customer favorites.
What Candleberry scent is best for fall?
Warm, cozy, bakery-inspired, maple, spice, pumpkin, apple, and gourmand fragrances are popular Candleberry choices for fall. If you want a classic fall atmosphere, look for scents with notes of maple, cinnamon, vanilla, caramel, apple, or baked goods.
What Candleberry scent is best for Christmas or the holidays?
Holiday Candleberry scents often include fragrance notes such as evergreen, spice, vanilla, cranberry, baked goods, peppermint, and warm seasonal blends. Christmas and winter collections are good places to find holiday-ready Candleberry fragrances.
What Candleberry scent is best for kitchens?
Bakery, citrus, coffee, vanilla, fruit, spice, and clean fragrances are popular choices for kitchens. If you want a cozy kitchen scent, choose bakery or gourmand fragrances. If you want a fresher kitchen scent, choose citrus or clean fragrance profiles.
What Candleberry scent is best for living rooms?
Large Jar Candles, 3-Wick Candy Jar Candles, and 4-Wick Cookie Jar Candles are good choices for living rooms because they offer longer burn times and stronger fragrance presence. Warm, cozy, seasonal, and signature Candleberry fragrances work especially well in shared spaces.
What Candleberry scent is best for bedrooms?
For bedrooms, many customers prefer softer, cozier, warmer, or more relaxing fragrances. Look for Candleberry scents with notes such as vanilla, amber, soft spice, clean laundry, woods, or gentle sweetness.
What Candleberry scent is best for bathrooms?
Fresh, clean, citrus, floral, and spa-like Candleberry fragrances are good choices for bathrooms. Wax melts can also be a good flameless option for smaller spaces when used with an approved wax warmer.
What Candleberry scent is best for pet odor?
Strong, clean, citrus, fresh, spice, and gourmand fragrances can help refresh spaces where pet odors are noticeable. For best results, clean the source of the odor first, then use a Candleberry candle or wax melt to fragrance the room.
Did Candleberry change the Hot Maple Toddy® scent?
No. Candleberry has not changed the Hot Maple Toddy® scent. Hot Maple Toddy® remains one of our most loved fragrances.
Why do some fragrances smell stronger than others?
Some fragrance notes naturally smell stronger than others. Room size, airflow, candle size, burn time, and individual scent sensitivity can also affect how strong a candle smells.
Why does my candle smell strong in the jar but lighter when burning?
A candle’s cold throw and hot throw can smell different. The way a fragrance performs while burning depends on the wax pool, wick, room size, airflow, and how long the candle has been burning.
Candle Care & Safety
How should I burn a Candleberry candle for the first time?
For the first burn, let the wax melt evenly across the surface before blowing out the candle. This helps prevent tunneling and supports an even burn during future uses.
How long should I burn a Candleberry candle each time?
For best performance, burn your Candleberry candle long enough for the wax to melt evenly across the surface. This usually takes about 4 hours, depending on candle size and room conditions.
How should I care for my candle so it burns evenly?
Trim the wick to about 1/4 inch before each burn. Let the wax melt evenly across the surface, keep the candle away from drafts, and stop using the candle when about 1/2 inch of wax remains in the jar.
Why should I trim my candle wick?
Trimming the wick helps control flame size, reduce soot, improve burn quality, and extend the life of your candle. A properly trimmed wick also helps your candle burn more evenly.
How short should I trim a candle wick?
Trim the wick to about 1/4 inch before each burn. Use a wick trimmer or scissors and remove any loose wick trimmings before lighting the candle.
Why is my candle tunneling?
Candle tunneling can happen when the candle is not burned long enough for the wax to melt evenly across the surface. To help prevent tunneling, allow the wax pool to reach the edges of the jar during each burn.
Why is my candle smoking?
A candle may smoke if the wick is too long, the flame is too large, the candle is near a draft, or debris is in the wax pool. Extinguish the candle, let it cool, trim the wick, and remove any debris before relighting.
Why is there soot on my candle jar?
Soot can appear if the wick is too long, the candle is burned too long, or the candle is exposed to drafts. Trim the wick before each burn and keep the candle away from fans, vents, and open windows.
When should I stop burning my Candleberry candle?
Stop burning your Candleberry candle when about 1/2 inch of wax remains in the jar. Burning a candle with too little wax can overheat the glass, creating a safety risk.
Can I leave a Candleberry candle burning overnight?
No. Never leave a burning candle unattended or burning overnight. Always extinguish candles before leaving a room, going to sleep, or leaving your home.
Can I burn a candle near pets or children?
Always keep burning candles out of reach of pets and children. Place candles on a stable, heat-resistant surface and never leave them unattended.
Can I use a candle warmer with a Candleberry jar candle?
No. Candleberry does not recommend using jar candles on candle warmers. Using a jar candle with a warmer can affect burn performance, cause wax tunneling, and create a safety risk.
For a flameless Candleberry fragrance option, use Candleberry Simmering Cake Tarts with a wax warmer instead.
Can I refill a used Candleberry candle jar with wax?
No. Refilling a used candle jar with hot wax is not recommended. Pouring hot wax into a used jar may cause the glass to crack, which could lead to injury.
Can I reuse an empty Candleberry candle jar?
You may reuse an empty Candleberry jar for decorative or storage purposes after the candle is fully used, cooled, and cleaned. Do not refill the jar with hot wax, and do not use it for food or drink.
Wax Melts & Simmering Cake Tarts
How do I use Candleberry Simmering Cake Tarts?
Break off one slice of wax melt and place it in a wax warmer. For a stronger or longer-lasting fragrance experience, use two slices at once.
How many wax melt pieces should I use?
Start with one slice of Candleberry Simmering Cake Tart. If you want more fragrance or are scenting a larger space, use two slices.
Do Candleberry wax melts need a flame?
No. Candleberry Simmering Cake Tarts are flameless when used with a wax warmer. They do not use a wick or flame.
Can I use Candleberry wax melts in any warmer?
Use Candleberry wax melts only with a wax warmer designed for scented wax melts. Follow the warmer manufacturer’s instructions and never add water to the wax.
How do I remove used wax from a warmer?
Allow the wax to cool and harden before removing it from the warmer. Follow the instructions for your specific wax warmer.
Are wax melts better than candles?
Wax melts are a good choice if you want a flameless fragrance option. Candles are a good choice if you enjoy the glow and experience of a burning candle. Many customers use both depending on the room and occasion.
Shipping & Delivery
When will my Candleberry order ship?
Most Candleberry orders ship from our Frankfort, Kentucky factory within about 2 business days. Candleberry is closed on weekends, so orders placed late in the week may ship the following business week.
Cookie Jar candles are made after your order is placed and may take a few extra days to ship.
How will I know when my order has shipped?
You will receive a shipping confirmation email when your Candleberry order ships. The email will be sent to the address used at checkout and will include tracking information when available.
Where do Candleberry orders ship from?
Candleberry orders ship from our facility in Frankfort, Kentucky.
Why has my order not shipped yet?
Your order may still be processing, especially if it includes a made-to-order Cookie Jar candle or was placed near a weekend or holiday. Most orders ship within about 2 business days, but some items may require extra processing time.
Can I change my shipping address after placing an order?
If you entered the wrong shipping address, contact Candleberry as soon as possible at info@candleberry.com with your name and order number. Address changes may not be possible once an order has started processing or has shipped.
Does Candleberry ship internationally?
Shipping availability may vary. Check the current shipping options at checkout or contact Candleberry customer service for help with shipping questions.
Damages, Errors & Returns
What should I do if my candle arrives broken?
If your Candleberry candle arrives broken, email a photo of the damaged candle to info@candleberry.com within 10 days of delivery. Include your name and order number so our team can help with a replacement.
What should I do if I receive the wrong fragrance?
If you received the wrong Candleberry fragrance, email a photo of the candle to info@candleberry.com along with your name and order number. Our team will review the issue and help make it right.
What should I do if an item is missing from my order?
If an item is missing from your Candleberry order, email info@candleberry.com with your name, order number, and a description of the missing item. Our customer service team will review your order.
What should I do if my candle is not burning properly?
If your Candleberry candle is not burning properly, first make sure the wick is trimmed to about 1/4 inch before each burn. If the issue persists, email a photo of the top and front of the candle to info@candleberry.com, including your name and order number.
Can I exchange a Candleberry candle if I do not like the fragrance?
Unused Candleberry candles may be returned for an exchange if you do not like the fragrance. Customers are responsible for return shipping. Review the Candleberry Refunds & Returns policy for full details.
Can I return a used Candleberry candle?
Used candles may not qualify for a standard fragrance exchange. If there is a product issue, contact info@candleberry.com with your name, order number, and photos so our team can review the concern.
How long do I have to report a damaged candle?
Report a damaged Candleberry candle within 10 days of delivery. Include photos, your name, and your order number when contacting customer service.
Order Management
Can I cancel my Candleberry order?
Candleberry orders cannot be canceled once placed because we begin processing them right away. This helps us ship your candles as quickly as possible.
Can I add an item to my order after checkout?
Once an order is placed, adding items may not be possible. To purchase additional products, place a new order on candleberry.com.
Can I send a Candleberry order as a gift?
Yes. Candleberry products make great gifts. You can add a personal gift message when placing a gift order. For best results, place gift orders separately and add your message during checkout.
Does Candleberry offer gift wrapping?
Candleberry offers the option to add a personal gift message when placing a gift order. Gift wrapping availability may vary, so check current options at checkout.
Promotions, Discounts & Rewards
How can I find out about Candleberry sales and promotions?
The best way to learn about Candleberry sales, promotions, and new releases is to sign up for the Candleberry email newsletter and follow Candleberry on social media.
Does Candleberry offer discounts?
Candleberry may offer limited-time promotions, email offers, rewards, or seasonal discounts. Sign up for the Candleberry email newsletter and check candleberry.com for current offers.
Does Candleberry offer a military discount?
Candleberry does not currently offer a military discount, but we sincerely appreciate the service of military members and their families.
Does Candleberry have a rewards program?
Candleberry offers a rewards program for customers. Visit the Candleberry Rewards page to learn how to earn and redeem rewards.
When is the next Candleberry Seconds Sale?
Candleberry does not currently have a scheduled Seconds Sale. If that changes, we will share updates through our email newsletter and official social media channels.
Where to Buy Candleberry
Does Candleberry have a physical store?
No. Candleberry does not currently have a physical retail store, and the Frankfort, Kentucky, factory is not open to the public. You can shop Candleberry products online at candleberry.com.
Where can I buy Candleberry candles?
You can buy the full Candleberry product line on the official Candleberry website. Candleberry products are also available at select boutiques and specialty retailers.
Use the Candleberry Store Locator to find Candleberry candles near you.
How can I find a store that sells Candleberry near me?
Use the Candleberry Store Locator to find nearby boutiques and retailers that carry Candleberry products. Enter your location to see stores near you.
Are Candleberry products sold on Amazon or other marketplaces?
Some reputable sellers may offer Candleberry products on Amazon or other marketplaces. For the best product authenticity and customer support, we recommend buying directly from candleberry.com or from authorized Candleberry retailers.
How do I know if my Candleberry candle is authentic?
The best way to ensure you are buying an authentic Candleberry candle is to purchase directly from candleberry.com or from an authorized Candleberry retailer. If you are unsure about a product or seller, contact Candleberry customer service before purchasing.
Wholesale
How can I sell Candleberry products in my store?
To sell Candleberry products in your store, complete the Candleberry wholesale application and submit it by email or fax. Once your application is received, please allow up to 4 weeks for review. If approved, you will receive an email with the next steps.
Who can apply for a Candleberry wholesale account?
Retailers, boutiques, gift shops, specialty stores, and qualified businesses may apply for a Candleberry wholesale account. Applications are reviewed before approval.
How long does wholesale approval take?
Wholesale review may take up to 4 weeks after Candleberry receives your application. If your application is approved, Candleberry will email you with the next steps.
Can Candleberry candles be sold in boutiques and gift shops?
Yes. Approved wholesale partners may sell Candleberry products in boutiques, gift shops, and other qualified retail locations.
Fundraising
Does Candleberry offer fundraising opportunities?
Yes. Candleberry offers fundraising opportunities for approved organizations. To get started, email fundraising@candleberry.com and a Candleberry fundraising expert will guide you through the process.
Who can use Candleberry fundraising?
Candleberry fundraising may be a good fit for schools, teams, clubs, nonprofits, community groups, and approved organizations that want to raise money by selling Candleberry products.
How does a Candleberry fundraiser work?
Candleberry offers brochure and online fundraising options. Brochure fundraising earns your organization 40% profit, while online fundraising earns 30% profit.
After your fundraising application is approved, usually within about 2 weeks, your organization can launch its campaign.
What is the profit for a Candleberry fundraiser?
Brochure Candleberry fundraisers earn 40% profit. Online Candleberry fundraisers earn 30% profit.
How long does fundraising approval take?
Fundraising applications are usually approved within about 2 weeks.
When will fundraiser products ship?
After payment is received, please allow up to 10 business days for Candleberry fundraiser products to ship.
How does our organization receive fundraiser earnings?
For brochure fundraisers, your organization keeps 40% of the profit. Candleberry invoices the organizer for the remaining 60% upon submission of the final order.
For online fundraisers, Candleberry sends payments by check on the first Tuesday of the month following the campaign's end.
Who should I contact about Candleberry fundraising?
Email fundraising@candleberry.com to ask about Candleberry fundraising opportunities.
Ambassadors & Partnerships
How do I become a Candleberry Ambassador?
To become a Candleberry Ambassador, email retail@candleberry.com with your information and social media handles. Candleberry reviews ambassador opportunities and will follow up if there is a good fit.
Does Candleberry work with influencers?
Candleberry may consider ambassador or influencer opportunities when there is a strong brand fit. Email retail@candleberry.com with your information and social media handles.
Can I collaborate with Candleberry?
For collaboration or partnership opportunities, contact Candleberry with your information, audience details, and proposal. Candleberry reviews opportunities based on brand fit and availability.
Sustainability & Reuse
Does Candleberry have sustainability information?
Candleberry provides sustainability information on its website. Visit the Sustainability page to learn more about Candleberry’s current sustainability practices.
Can Candleberry candle jars be recycled?
Candle jars may be recyclable depending on your local recycling rules and the condition of the cleaned glass. Check your local recycling guidelines before placing candle jars in recycling.
How do I clean out a Candleberry jar?
Allow the remaining wax to cool completely. Safely remove any leftover wax, wash the jar with warm, soapy water, and dry it thoroughly before using it for decorative or storage purposes. Do not reuse candle jars for food or drink.
Troubleshooting
Why is my Candleberry candle burning unevenly?
Uneven burning can occur if the candle is near a draft, the wick is not trimmed, or the candle is extinguished before the wax has melted evenly across the surface. Trim the wick, move the candle away from drafts, and allow a full melt pool during each burn.
Why does my Candleberry candle have wax left on the sides?
Wax left on the sides can indicate tunneling or short burn times. Burn the candle long enough for the wax pool to reach the edges of the jar.
Why is the flame on my Candleberry candle too high?
A flame may be too high if the wick is too long. Extinguish the candle, allow it to cool, trim the wick to about 1/4 inch, and relight it.
Why is the flame on my Candleberry candle too small?
A small flame may occur if the wick is too short, buried in wax, or affected by prior burning conditions. Extinguish the candle, allow it to cool, and gently remove excess wax around the wick if needed.
Why did my candle jar get hot?
Candle jars can become hot during use. Always place candles on a stable, heat-resistant surface, keep them away from flammable materials, and stop burning when about 1/2 inch of wax remains.
Why does my candle look different from another candle in the same fragrance?
Small visual differences can occur between candles due to fragrance oils, wax behavior, temperature fluctuations, and production conditions. These differences do not always affect fragrance performance.
Customer Support
How do I contact Candleberry customer service?
Email Candleberry customer service at info@candleberry.com. Include your name, order number, photos if relevant, and a clear description of your question or issue.
What information should I include when contacting Candleberry?
Include your name, order number, email address used at checkout, photos if relevant, and a short description of the issue. This helps Candleberry review your question faster.
Where can I find Candleberry policies?
You can find Candleberry policies on the website, including Refunds & Returns, Safety & Burning Instructions, Subscription FAQs, Rewards, Wholesale, Fundraising Opportunities, and Sustainability.
Helpful Candleberry Links
Candles by Candle Lovers
We are candle lovers just like you. That is exactly why we built Candleberry.