- Contact Information - We collect your name, address and phone number
- When making a purchase- we collect your name, address, phone number and credit card information
- We use your information for fulfilling your order and save your contact information to continue servicing only that order.
- Your credit card information will not be saved after the transaction is completed
We may process your information with third party advertisers, and when required by law. Minors will need permission from an adult before we process any personal information from them.
You may opt out or change how we use your information at any time. You may also request a copy of your personal information and how we use it, at any time.
How we use your personal information
- What personally identifiable information Candleberry.com collects.
- What personally identifiable information third parties collect through the Web site.
- What organization collects the information.
- How Candleberry.com uses the information.
- With whom Candleberry.com may share user information.
- What choices are available to users regarding collection, use and distribution and deletion of the information.
- What types of security procedures are in place to protect the loss, misuse or alteration of information under Candleberry.com control.
- How users can correct any inaccuracies in the information.
- The customer’s right to object to how their information was processed.
- The customer’s right to complain to a regulator.
Some of this information may or may not apply at all times.
Information Collection and Use
Candleberry.com is the sole owner of the information collected on our site. Candleberry.com collects and monitors information from our users at several different points on our Web site.
In order to use this Web site, a user must first complete the registration form. During registration a user is required to give contact information (such as name, address, phone number, email address and credit card information). We use this information to contact the user about services on our site for which he has expressed interest and/or purchase products. It is optional for the user to provide demographic information (if ever asked), and unique identifiers (such as, username and password), but encouraged so we can provide a more personalized experience on our site. Please safeguard your password and other personal information. You may be liable for unauthorized use of our web site, as well as have your private information used by others.
We request information from the user on our order form. A user must provide contact information (such as name, email, and shipping address) and financial information (such as credit card number, expiration date). This information is used for billing purposes and to fill customer’s orders. If we have trouble processing an order, the information is used to contact the user.
We do not store any credit card information after your card has been processed.
While Candleberry.com will make every effort possible to protect your privacy, we do not promise, nor should you expect, that your personally identifiable information or private communications will always remain private. This will include parties who attempt to illegally enter our web site and intercept or access transmissions or private communications.
We store information that we collect through cookies, log files and/or third parties to create a profile of our users. A profile is stored information that we keep on individual users that details their viewing preferences. Consequently, collected information is tied to the users personally identifiable information to provide offers and improve the content of the site for the user. This profile is used to tailor a user’s visit to our Web site, and to direct pertinent marketing promotions to them. We do not share your profile with other third parties, unless specifically mentioned in this agreement.
A cookie is a piece of data stored on the user’s computer tied to information about the user. We may use both session ID cookies and persistent cookies. For the session ID cookie, once users close the browser, the cookie simply terminates. A persistent cookie is a small text file stored on the user’s hard drive for an extended period of time. Persistent cookies can be removed by following Internet browser help file directions.
Cookies will be used on our site to remember and recall login names, login information, previous purchases, potential purchases, as well as other items to help us better understand user’s needs. By setting a cookie on our site, users would not have to log in a password more than once, thereby saving time while on our site. If users reject the cookie, they may still use our site. The only drawback to this is that the user will be limited in some areas of our site. Persistent cookies enable us to track and target the interests of our users to enhance the experience on our site. See the “Profile” section.
Like most standard Web site servers we use log files. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track user’s movement in the aggregate, and gather broad demographic information for aggregate use. IP addresses, etc. are not linked to personally identifiable information.
Third Party Advertising
There is some information that is given to third party advertisers (if applicable). Information about users’ visit to this site, such as number of times they have viewed an ad (but not user name, address, or other personal information), is used to serve ads to users on this site. Your email address may be given to third party vendors as well, unless you opt out. For more information about third party advertisers, cookies, and how to "opt-out", please contact us at firstname.lastname@example.org.
Communications from the Site
Special Offers and Updates
We send all new members a welcoming email and if necessary, to verify password and username. Established members will occasionally receive information on products, services, special deals, and a newsletter. Out of respect for the privacy of our users we present the option to not receive these types of communications. Please see the Choice and Opt-out sections.
On rare occasions it is necessary to send out a strictly service related announcement. For instance, if our service is temporarily suspended for maintenance we might send users an email. Generally, users may not opt-out of these communications, though they can deactivate their account. However, these communications are not promotional in nature.
We communicate with users on a regular basis to provide requested services and in regards to issues relating to their account we reply via email or phone, in accordance with the users wishes.
We can use your information to help facilitate requested information, resolve disputes, troubleshoot problems, enforce user agreements, analyze site usage, as well as site content customization, layout and services. Your information, such as your user ID and e-mail address, can be used with message boards and instant messaging. No personal information will be used here though.
Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our Web site. This includes, but is not limited to, any defense to any claim in which Candleberry.com in a defendant, to assist in any investigations by law enforcement agencies, or violations of any Candleberry.com policy.
Aggregate Information (non-personally identifiable)
While Candleberry.com will not rent, sell or share your information in general (except as mentioned in this policy), there are certain instances that your information may be used. We share aggregated demographic information with our partners and advertisers. This is not linked to any personally identifiable information. This is how your information will be shared:
- To partners
- Information relating to minors will only be used with prior parental or guardianship approval.
- If Candleberry.com merges with another company, then this information will be shared with the merging company.
Third Party Advertisers
We may share non personal information with third party advertisers, and this will be used to gather information about users for the purpose of targeting our Internet banner advertisements on this site and other sites. The information they collect and share through this technology is not personally identifiable. For more information or for choices about not having this anonymous information used please see our choice/ opt out section.
These are the instances in which we will share users’ personal information:
Candleberry.com does not rent, sell, or share personal information about you with other people or nonaffiliated companies except to provide products or services you've requested, when we have your permission, or under the following circumstances:
We provide the information to trusted partners who work on behalf of or with Candleberry.com under confidentiality agreements. These companies may use your personal information to help Candleberry.com communicate with you about offers from Candleberry.com and our marketing partners. However, these companies do not have any independent right to share this information;
We have a parent's permission to share the information if the user is a child under age 13. Parents have the option of allowing Candleberry.com to collect and use their child's information without consenting to Candleberry.com sharing of this information with people and companies who may use this information for their own purposes. We will not ask for more information from children than is necessary to participate in this web site;
We respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims;
Candleberry.com may display targeted advertisements based on personal information. Advertisers (including ad serving companies) may assume that people who interact with, view, or click on targeted ads meet the targeting criteria - for example, age, gender and geographical areas;
Candleberry.com does not provide any personal information (other than email address) to the advertiser when you interact with or view a targeted ad. However, by interacting with or viewing an ad you are consenting to the possibility that the advertiser will make the assumption that you meet the targeting criteria used to display the ad;
We do not support any illegal use of your private information and will make every effort to stop such practices in order to protect your privacy.
Third Party Intermediaries
We may use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. To the best of our knowledge, these companies do not retain, share, store or use personally identifiable information for any secondary purposes.
We will partner with other third parties to provide specific services. When the user signs up for these particular services, we share names, or other contact information. This information will include e-mail address’ and other information (which will be described at a later date when we use a particular service provider. which will be necessary for the third party to provide these services. These third parties are not allowed to use personally identifiable information except for the purpose of providing these services.
In the event Candleberry.com goes through a business transition, such as a merger, being acquired by another company, or selling a portion of its assets, users’ personal information will, in most instances, be part of the assets transferred. Users will be notified via e-mail, as well as with a prominent notice on our Web site for at least 30 days prior to a change of ownership or control of their personal information. If as a result of the business transition, the users’ personally identifiable information will be used in a manner different from that stated at the time of collection they will be given choice consistent with our notification of changes section.
Candleberry.com is designed for those who can legally create binding contracts. Therefore, Candleberry.com wants to protect children’s privacy. We comply with the Children’s Online Privacy Protection Act of 1998 and its accompanying FTC regulations.
Our users are given the opportunity to ‘opt-out’ of having their information used for purposes not directly related to our site at the point where we ask for information.
Users who no longer wish to receive our communications may opt-out of receiving these communications by replying to unsubscribe in the subject line in the email or email us at email@example.com.. You may also opt-out by going to our web page at candleberry.com, or you may contact us by phone (502-223-2799) or postal mail as well (120 Corporate Drive, Frankfurt, KY 40601).
Users of our site are always notified when their information is being collected by any outside parties. We do this so our users can make an informed choice as to whether or not they should proceed with services that require an outside party.
This Web site may contain links to other sites. Please be aware that we, Candleberry.com, are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site. Candleberry.com may have co-branding and/or framing relations with other companies. In this case, you should be familiar with the privacy policies of both companies, since you may be subject to each of them.
Surveys & Contests
From time-to-time our site may request information from users via surveys or contests. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose this information. The requested information typically includes contact information (such as name and shipping address), and demographic information (such as zip code). Contact information will be used [shared with the contest [survey] sponsors] to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site. Users’ personally identifiable information is not shared with third parties unless we give prior notice and choice. Though we may use an intermediary to conduct these surveys or contests, they may not use users’ personally identifiable information for any secondary purposes.
This Web site takes every precaution to protect our users’ information. When users submit sensitive information via the Web site, their information is protected both online and off-line.
When our registration/order form asks users to enter sensitive information (such as credit card number), that information is encrypted and is protected with the best encryption software in the industry - SSL. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when users are just ‘surfing’. While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users’ information, not just the sensitive information mentioned above, is restricted in our offices. We use various security protection software to help protect your information. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. Furthermore, ALL employees are kept up-to-date on our security and privacy practices. Finally, the servers that store personally identifiable information are in a secure environment.
If users have any questions about the security at our Web site, users can send an email to firstname.lastname@example.org.
Right to be Forgotten
Correcting/Updating/Deleting/Deactivating Personal Information
If a user’s personally identifiable information changes (such as zip code, phone, email or postal address), or if a user no longer desires our service, we provide the below-mentioned way to correct, update or delete/deactivate users’ personally identifiable information. To completely or partially remove all of your personal information from this website, contact us at email@example.com or 1-502-223-2799 (EST).
After you have requested an erasure a 10 day buffer period will begin during which the request can be cancelled, in case you made the request accidentally.
When you request an erasure, we will redact personal information, however due to charge back regulations, if you have made an order within the last six months, the request will be "pending" until that six month period has expired, and we will action it once the appropriate time has passed. You do not need to submit another request.
Disconnecting from other accounts
Because we offer "log in with Facebook" and other similar login options, it is possible to accidentally click this feature again, consequentially re-creating your account. Once your account has been successfully removed from this website, If you originally signed in using one of the aforementioned options, you will still need to go to all platforms used to log in, to disconnect our third-party-access to your account. See the following for disconnect instructions from each:
- FACEBOOK: To edit the settings of the apps and websites you've logged into with Facebook: Log into Facebook and click in the top right of Facebook. Click Settings. Click Apps and Websites on the left. Click the name of the app you'd like to update. You can also click Search Apps and Websites in the top right to find a specific app or website. From here, you can update the information you're sharing with the app, who can see that you use the app and notifications you receive. Click Save. You can also filter between active apps, expired apps or apps you've removed from your account by clicking Active, Expired or Removed at the top. Note: Keep in mind that app and website developers may still have access to the data you previously shared. You can contact the app or website developer for more information.
- GOOGLE: If you gave account access to a site or app you no longer trust, you can remove its access to your Google Account. The site or app won’t be able to access any more info from your Google Account, but you may need to request that they delete the data they already have. Go to your Google Account. On the left navigation panel, select Security. On the Third-party apps with account access panel, select Manage third-party access. Select the site or app you want to remove. Select Remove Access.
- TWITTER: Sign in to your account on twitter.com.Go to the Apps and devices tab in your account settings. All of the applications connected to your account will be displayed. You can see the specific permissions that each app has to use your account listed under the application name and description.If you’d like to disconnect an application from your account, click the Revoke Access button next to the application.
- LINKEDIN: Click the Me icon at the top of your LinkedIn homepage. Click Settings & Privacy. Select the Account tab at the top of the page. Under the Permitted Services section, click Change. NOTE: After you disconnect your LinkedIn account from a third party application, the application owner may retain your LinkedIn data received prior to the settings change
- AMAZON: Go to Amazon.com and click Your Account. Under the Other Accounts section, select Login with Amazon. To revoke future access of a third-party, click Remove. Note: Even if access is removed, third-party sites can still use the information you previously provided.
Notification of Changes
If, however, we are going to use users’ personally identifiable information in a manner different from that stated at the time of collection we will notify users via email. Users will have a choice as to whether or not we use their information in this different manner. However, if users have opted out of all communication with the site, or deleted/deactivated their account, then they will not be contacted, nor will their personal information be used in this new manner. In addition, if we make any material changes in our privacy practices that do not affect user information already stored in our database, we will post a prominent notice on our Web site notifying users of the change. In some cases where we post a notice we will also email users, who have opted to receive communications from us, notifying them of the changes in our privacy practices.